PS Audio P15 Regenerator Noise

[bmr3hc]

I am getting a clacking noise from my P15 Regenerator intermittently that concerns me. It is a clacking noise when music is playing and even when not.
I bought unit 2 years ago brand new. Only started hearing about 6-7 months ago.
When I first  called PS Audio, this past November, I was told it might be the relay switch. It was agreed that perhaps a dedicated line might help.
I had dedicated line installed with upgraded outlets. Clacking noise continues.
Sometimes the noise is louder than at other times.
Called PS Audio a week ago and left three messages. No return call after a week.
Called again on Monday. Salesman said it is normal for the P15 Regenerator to make this relay switching noise. Said his P15 does the same thing.
Not sure if I believe this. My P5 never had this issue.
Have anyone else here had such experience? Does this even sound right for a power plant to make such a noise?
Henry

Quad 2805
Music Reference MKII Tube Amp
AMR DAC DP777
Lumin D1 Streamer w/ external PS
REL S3 Sub

[Folsom]

I never heard any noise when listening at someone else's place.

You can hear it from listening position?

[bmr3hc]

Yes, I can hear it from my listening position 12’ away. I listen at moderate levels and it very distinct.
Again I never heard this from my P5 regenerator.

[bmr3hc]

Correction my previous power plant was the P3 not the P5.

[Nick B]

I just did an internet search and couldn’t find anything on this problem. I can’t believe it is normal to hear this noise from 12’ away. Would you be able to buy a new  relay switch and install it yourself or have someone do it?
Nick

[tmazz]

I nave never owned a PS Audio regenerator, but I have several friends who do and I have never heard anything like this kind of noise at their places, nor have I ever heard them complain about it.

[bmr3hc]

Thanks guys for your responses. I am going to write to PS Audio and let them know in writing.
This should at least be fix with a new relay switch, if the relay switch is the problem.
Considering the price of the P15 and asking the customer to basically live with it is not acceptable.

[Jack]

If the unit is in fact only two years then it is still under warranty so send it back to Boulder for repair and start talking to the Service people and not Sales.  If they check it out and don't find an issue then your options are to live with the noise or sell it.  Also try asking on the PS Audio forum and and see if it is a common or known issue.  It may also get the attention of Paul or James who monitor the forum activity. My P3 has never made a sound.

[P.I.]

If the unit is in fact only two years then it is still under warranty so send it back to Boulder for repair and start talking to the Service people and not Sales.  If they check it out and don't find an issue then your options are to live with the noise or sell it.  Also try asking on the PS Audio forum and and see if it is a common or known issue.  It may also get the attention of Paul or James who monitor the forum activity. My P3 has never made a sound.

+1 

[rollo]

 Gee never heard a noisy  PS audio Re-Gen. However a house sound like most Power conditioners. Colored warm not bright ;like others. PIAudio has no house sound at all.

charles

[jimbones]

PS Audio has a history of that exact problem. Give them a call.

[Barry (NJ)]

Thanks guys for your responses. I am going to write to PS Audio and let them know in writing.
This should at least be fix with a new relay switch, if the relay switch is the problem.
Considering the price of the P15 and asking the customer to basically live with it is not acceptable.

Paul is pretty active on social media...

https://www.facebook.com/paul.mcgowan.906

https://www.youtube.com/user/sharanelani

try contacting him directly